1. Introduction

These Terms and Conditions constitute a legally binding agreement between the Client and SpaceFrom LLC (“SpaceFrom”) and take effect upon the Client’s acceptance of a Quotation and/or Service Order.
Unless stated otherwise:

• Words in the singular include the plural and vice versa.

• References to any gender include all genders.

• References to persons include individuals, entities, organizations, and governments.

• Headings are for convenience only and do not affect interpretation.
   

2. Definitions

SpaceFrom: Refers to SpaceFrom LLC.
Client: Any individual or entity who signs a Quotation and/or Service Order with SpaceFrom.
Parties: Refers collectively to SpaceFrom and the Client.
Quotation / Offer: A proposal detailing scope, pricing, schedule, deliverables, and input data.
Service Order / Order: A legal agreement specifying timeline, services, and fees.
Order Form: Standardized form used by SpaceFrom to confirm project details.
Product: Final digital deliverables (e.g., images, animations). Work files are excluded.
Asset: Digital materials used in creating the Product, including models, textures, and stock content.
Work Files: Internal working files such as layered Photoshop files or enhanced 3D models.
Schedule: Project start, milestone, and delivery dates.
Confidential Information: Information marked or identified as confidential.
Starting Package: Materials needed from the Client to begin the Project.
Model-lock Date: The agreed date after which model changes incur fees and delays.
Camera-lock Date: The agreed date after which view/camera changes incur fees and delays.
Visualization Services / Project: Architectural visuals produced by SpaceFrom.
Material Information: Crucial project inputs that, if missing, would hinder completion.
Agreement / Contract: These Terms, the Quotation, and the Service Order together.

3. Scope of Services

SpaceFrom agrees to deliver Products according to the scope and timeline specified in the Service Order.
Order Process:

1. Client submits a written RFP.

2. SpaceFrom provides a Proposal outlining scope, fees, and timeline.

3. Booking is confirmed upon written acceptance of the Proposal.

4. A Service Order consolidating the agreement is issued.

Any prior agreement supersedes these terms only if explicitly stated.

4. Scope Changes, Delays, and Cancellation

Post-confirmation changes may require additional fees and updated schedules.
Clients must inform SpaceFrom of changes promptly.
If placed on hold, SpaceFrom will restart with new milestones upon Client approval.
Scope changes after model-lock or camera-lock dates are subject to additional cost.
Cancellation within 3 business days of the start date or after confirmation may result in up to a 15% fee plus any work completed.
Animation projects requiring extra rendering due to changes will incur additional fees.

5. Project Completion

The Project is deemed complete upon final delivery.
Clients have 3 business days to raise specific issues. If no feedback is received within this period, the Project is considered approved and final.

6. Delivery Format

Deliverables are shared via Google Drive unless otherwise requested.
Standard formats:

• Still Images: JPG, 5120×2880

• Animations: MP4, 1920×1080

Editable files (e.g., PSDs) are not included unless previously agreed. Requests for simplified scenes must be made before the project starts.

7. Payment Terms

Prepayment may be required before work begins.
Invoices are due within 10 business days of issuance.
Payments must be made in USD via wire, ACH, or check.
Unpaid invoices may be referred to a collections agency after written notice.

8. Copyright

Client Materials: Remain the Client’s property. The Client warrants full rights to submit all materials and indemnifies SpaceFrom against any related claims.
SpaceFrom Materials: All work produced remains the intellectual property of SpaceFrom.
Upon full payment, SpaceFrom grants a limited, non-transferable, non-exclusive license to use the final Product unaltered. Work Files and Assets are not included in this license unless otherwise agreed.

9. Attribution

The Client agrees to credit SpaceFrom where Products are used publicly. SpaceFrom will similarly credit the Client.

10. Publicity Rights

SpaceFrom will obtain Client consent before using Products in public portfolios or marketing, but reserves the right to use them for internal training.

11. Confidentiality

SpaceFrom will protect all Client Confidential Information using reasonable care and restrict access to those directly involved in the Project.

12. Limitation of Liability

SpaceFrom’s liability is limited to the total fees paid for the Project in question.

13. Force Majeure

Delays due to events beyond either party’s control (e.g., natural disasters, power outages) will not be considered a breach. Delivery timelines will be adjusted accordingly.

14. Dispute Resolution and Jurisdiction

All disputes should first be resolved through direct negotiation.
If unresolved, disputes are governed by U.S. law and fall under the jurisdiction of U.S. courts.

15. Termination and Survival

Clauses concerning Copyright, Attribution, Publicity, Confidentiality, Liability, and Jurisdiction will remain valid even after Project termination.

16. Assignment

The Client may not assign this Agreement without SpaceFrom’s prior written consent.